Privacy Policy

1. Who We Are

PEP2U LLC ("we," "us," or "our") operates the website pep2u.com. We are a research peptide supplier committed to protecting the privacy of our customers and website visitors. For any privacy-related questions, contact us at info@pep2u.com.

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly:

• Contact & Order Information: Name, email address, shipping address, billing address, and phone number when you place an order or contact us.
• SMS Signup: If you opt in to our SMS marketing, we collect your mobile phone number to send promotional messages and discount codes.
• Contact Form Submissions: Any information you voluntarily submit through our contact form, including your name, email, and message content.
• Age Verification: We collect confirmation that you are 18 or older through our age-gate verification process.

Information Collected Automatically:

• Usage Data: Pages visited, time spent on site, links clicked, and browser/device information.
• Session Data: We use session storage to remember your verification status during a single browsing session.
• Local Storage: We use browser local storage to save your shopping cart contents between visits.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and communicate about them
• Send order confirmations, shipping updates, and customer service communications
• Send SMS marketing messages if you have opted in (you may opt out at any time by replying STOP)
• Respond to your inquiries, questions, and support requests
• Improve our website, products, and customer experience
• Comply with legal obligations and enforce our Terms of Service
• Detect and prevent fraud or unauthorized activity
• Send promotional emails or offers (only if you have consented)

4. SMS Marketing Communications

• To opt out: Reply STOP to any SMS message at any time. You will receive a confirmation and no further messages.
• For help: Reply HELP to any SMS message or email us at info@pep2u.com.
• Your phone number will never be sold or shared with third parties for their own marketing purposes.
• Consent to SMS marketing is not a condition of purchase.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, shipping carriers like USPS, email service providers). These providers are contractually obligated to protect your data and use it only for the services they provide to us.
• Legal Requirements: If required by law, court order, or governmental authority, we may disclose your information to comply with legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, customer information may be transferred as part of that transaction.
• Protection of Rights: We may disclose information to protect the rights, property, or safety of PEP2U, our customers, or others.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to satisfy legal, accounting, or reporting requirements. Order records are typically retained for a minimum of 7 years for tax and compliance purposes. SMS signup data is retained until you opt out, after which it is removed from our active marketing lists.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include secure HTTPS encryption for all web traffic, restricted access to customer data, and secure handling practices by our service providers.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Cookies & Tracking

Our website uses browser-based storage (session storage and local storage) to enhance your experience — specifically to remember your age verification status and shopping cart contents. We do not currently use tracking cookies or third-party advertising pixels. If this changes, this policy will be updated accordingly.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Opt-Out: Opt out of SMS marketing at any time by replying STOP, or email us to be removed from any marketing list.
• Portability: In some jurisdictions, request that we provide your data in a portable format.

To exercise any of these rights, please contact us at info@pep2u.com. We will respond within a reasonable timeframe.

10. Children's Privacy

Our website and products are intended strictly for adults aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected information from a minor, we will delete it promptly. If you believe a minor has submitted information to us, please contact us immediately at info@pep2u.com.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to pep2u.com. We are not responsible for the privacy practices of any third-party sites, and we encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Email: info@pep2u.com
Website: pep2u.com